If you have to pick up your tickets, it is at the venue’s box office, where the event is being held. (It may happen that you have to pick up the tickets at another venue’s box office. If this is the case, indications will be clearly provided on the website). Will call tickets cannot be picked up in an Admission Retail Outlet. 


As a general rule, tickets are available one hour before the show starts. However, in many venues, you may pick-up your tickets 48 hours after the purchase. You simply need to review the venue’s information to know their hours of business.


To pick-up your tickets, you'll need the credit card used for the purchase and a valid photo ID. These ID’s are mandatory to receive the tickets. Box offices reserve the right to refuse giving tickets to a certain party if ID is not provided.

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