Occasionally, events are cancelled or postponed by the promoter, team, artist or venue. Should this occur, we will contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. If you purchase a ticket through Admission.com or through the Admission Call Center, and a refund is issued, then Admission will refund the credit card used to purchase that ticket. If a ticket is purchased through an Admission Retail Outlet and a refund is to be issued, you have to physically present the tickets at the Outlet where they were purchased to receive the refund. 

Admission typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When Admission issues a refund, we issue a refund for the ticket's paid face value (if a discounted ticket was bought, the discount price will be refunded), the facility fee and the convenience fee. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). Delivery fees or any other fees not mentioned will never be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, then only that same credit card will receive the refund credit.

If an event is cancelled, please contact us for information on receiving a refund. If the event was relocated or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Please make sure to provide your account number so we can expedite your refund, if applicable.

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